What does a Mystery Shopper do?
Firstly, only selected customers are becoming secret shoppers. They are asked to keep strictly confidential so that the mystery shopping agency can get a true representation of the service provided by the guides, drivers and local agency in each city.
Secondly, secret shoppers complete a comprehensive questionnaire. Some questions are answered at the end of the tour while others need to be answered progressively during the tour. Mystery shoppers are asked to email the completed questionnaire to the agencies on returning home.
Necessary Qualities for Mystery Shoppers
Secret Shopper is accepting applications for qualified individuals to become mystery shoppers and merchandisers. It’s fun and rewarding, and the mystery shoppers choose when and where they want to shop. They are never obligated to accept an assignment. There is no charge to become a shopper and people do not need previous experience. The primary skills which shoppers need are as following. 18 years or older, having an eye for detail, able to work with deadlines, in other words, having the abilities dealing with time pressure, good communication skills, written skills, accessing to computer with internet access, contactable by phone and last but not least enjoying oneself during the process.
Needs of Mystery Shopping in China
In China now, there is a large need of mystery shoppers. The relating sectors include food processing, healthcare, IT, beauty, accounting, construction, logistics, teaching and so on. And they are located mainly in first-tier and second-tier cities. The main objectives of mystery shopping is to improve the quality of the service that customers receive and to keep suppliers abreast of changes.