How brands adapted their marketing strategy to improve customer experience in China
Customer experience in China is defined by an exceptional level of after-sales services and sophisticated loyalty programs that are integrated into both e-commerce channels and social media. WeChat has long been the main channel for customer experience and retention in China. Customers can learn about brands’ events and new releases through WeChat mini-programs, public accounts, […]
Podcast transcript #78: Apply customer service software in China through various channels
Find here the China paradigm 78. In this episode, we will have a discussion on customer service software in China, how it offers online conversion solutions in China and the embedded AI solution that supports chat, App, e-mail, voice and all social media in China. Full transcript below: MATTHIEU DAVID: Hello everyone. I am Matthieu […]
Customer satisfaction survey in China
Customer satisfaction survey in China Why you need Customer research in China China has the largest single potential consumer market in the world and the forecast of its economic growth rate remains strong in the next two decades. Therefore, China is one of the most popular markets for different international companies, and this means the […]