Uncovering Chinese consumer values for a global automotive supplier

Client profile

The client is a global automotive supplier. Headquartered in Europe, it operates in 30+ countries and has been in China for 20+ years. It supplies components and systems to Chinese brands like BYD, Geely, and SAIC, as well as international OEMs like BMW, Volkswagen, and Kia.

Objective

Despite being present in the Chinese market for years, the client faced a critical challenge: understanding how rapidly evolving Chinese consumer preferences were reshaping expectations for car interiors and mobility solutions.

The client reached out to Daxue Consulting to answer three key questions: 

  • What do Chinese consumers actually value in car interiors? 
  • How do cultural and environmental factors shape their mobility behavior? 
  • Where are the gaps between current offerings and consumer expectations?

Research process & methodology

Daxue Consulting combined market context, industry expertise, and direct consumer insight to build a comprehensive understanding of the Chinese automotive landscape. It mainly leveraged the following methodologies: 

Daxue Consulting conducted secondary research to understand consumer trends, supplier positioning, and competitive dynamics. It reviewed existing reports, articles, and other publications. This enabled Daxue Consulting to understand:

  • Market trends and industry developments in China’s automotive industry
  • Competitor analysis of existing interior offerings and feature positioning
  • Consumer demographic trends and cultural factors shaping mobility behavior
  • Technology adoption patterns and regulatory environment

Daxue Consulting conducted a series of 10 to 15 in-depth interviews with industry insiders (e.g., Chinese EV brand executives, distributors, investors). These conversations provided direct perspectives on market dynamics, consumer needs, and emerging opportunities to capture:

  • Perspectives on market trends and consumer preferences
  • Expert views on potential gaps and opportunities

Daxue Consulting conducted a series of four focus group discussions (segmented into four cities or four target groups) to explore attitudes, preferences, and motivations. These sessions allowed for in-depth exploration of actual consumer needs in a collaborative setting to uncover:

  • Actual consumer priorities and how they make decisions
  • Attitudes toward different offerings and features
  • Reactions to current offerings and openness to emerging technologies
  • Unmet needs and potential areas for innovation

Outcome

Daxue Consulting presented the findings in a report that included:

  • Consumer segmentation: A detailed breakdown of Chinese consumer profiles and identification of specific target groups based on demographics, cultural values, and mobility priorities. The segmentation helped the client uncover segments that were previously not recognized as distinct.
  • Behavioral mapping: A funnel-based analysis of Chinese consumer preferences and usage behavior, starting with broader mobility needs and narrowing down to car ownership and car interior preferences. This mapping identified key decision-making touchpoints and illustrated the distinct order in which Chinese prioritize them.
  • Preference analysis and innovation insights: In-depth exploration of consumer preferences for current mobility solutions. Strategic recommendations prioritized which innovations would lead to strong competitive differentiation and win in the market.